Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We accept returns If the item is in a good condition as the time of purchase

To complete your return, we require a receipt or proof of purchase.

Refunds

Late or missing refunds

If you’ve done all of this and you still have not received your refund yet, please contact us at {riogiftshop@gmail.com}.

Sale items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {riogiftshop@gmail.com} and send your item to: {Avenue House 3rd Floor}.

Gifts

Shipping returns

To return your product, you should mail your product to: {Rio Gift Shop, 0740282041,Avenue House 3rd Floor}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at {riogiftshop@gmail.com} for questions related to refunds and returns.